10 Core Values of Zappos

I've been reading Delivering Happiness by Tony Hsieh (CEO of Zappos). I thought it would be worth sharing the 10 Core Values of Zappos.

1. Deliver WOW Through Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships with Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble

Competitor Practice Phone Analysis

Oftentimes, we are asked what other competing practices are experiencing and how they might compare. By definition, competition is a business relation in which two or more parties compete to gain customers. Given the number of inquiries, we thought, "Why don't we find out?"

We are now offering a “Competitor Analysis” which will enable you to learn what specials your competitors are currently offering, compare prices, customer service skills, and much more ($349 per report or $35 per call).

Learn firsthand what your competitors are doing so that you can provide an advantage to gain more customers.

Running the Dever Marathon Tommorow

Aesthetics360 Effective Phone Plan

Check out this SlideShare Presentation:

Aesthetics360 Effective Phone Plan

View more presentations from Aestetics 360.

Practice Telephone Etiquette

Check out this SlideShare Presentation:

Practice Telephone Etiquette

View more presentations from OptiCall.

Day 1 of My Blog

Alright, so I've been reading "What Would Google Do?" by Jeff Jarvis and the book made it clear to my that I need to start my own blog. Thanks for the recommendation by Michael Dobkowski at Glacial www.glacial.com (my web design and SEO friends).

Today is day 1 of my blog, so here's a little bit about me. My name is Dylan Kemna. I am the Director or Sales at Opticall, Inc www.opticall.com. We provide lead conversion services (phone handling, phone training, and web-based lead tracking) for elective surgeons. I am originally from Ohio and alumni from The Ohio State University. I moved to Colorado 5 years ago, primarliy because of my passion for outdoors and snowboarding. I really "dig" social media more than most people...I guess you could say it makes sense to me. You can connect with me on the following: www.linkedin.com/in/dylankemna, www.twitter.com/dylankemna, www.myspace.com/dylankemna, and I'm also big into facebook (no URL yet, why do that do that?).

I guess we'll see where this blog goes. I'll try to keep a mix between fun stuff, work, interesting articles, ...

Thanks for tuning in!